Return Policy

We want you to be happy with your Paw and Roll purchase.

If you are not satisfied with your order, you may be eligible to request a return or refund according to our return conditions.

Before Returning an Item

Please contact our customer support team before sending an item back. Include your order number and a brief explanation of the issue.

Items may need to meet certain conditions to qualify for a return.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible. We'll review the issue and help find the best solution.

For complete details, please refer to our full Return & Refund Policy.

Important: Set the actual return window, return address, refund timing, and other legal details based on your real business setup and applicable German/EU consumer rules rather than publishing placeholder terms.