Terms of Services
Last updated: August 29, 2026
Welcome to Paw and Roll. These Terms of Service govern your use of our website and the purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.
1. About Paw and Roll
Paw and Roll operates this online store and offers pet-related products and accessories to customers.
Business Name: Paw and Roll
Website: [Your Store URL]
Email: [Your Customer Support Email]
Business Address: [Your Full Business Address]
Company Registration: [If applicable]
VAT ID: [If applicable]
You should replace the placeholders above with your actual business information before publishing these terms.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding contract.
- The information you provide during checkout is accurate and complete.
- You will use our website in accordance with applicable laws.
- You will not use our website for fraudulent or unlawful purposes.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However, minor differences in:
- colour,
- appearance,
- packaging,
- dimensions,
- product presentation, or
- photography
may occur.
Product images are provided for illustrative purposes where applicable.
We reserve the right to correct errors, update product information, or change product availability at any time, subject to applicable consumer rights.
4. Prices
All product prices displayed on our website are shown in [EUR] and include applicable taxes where required by law.
Shipping costs, if applicable, will be displayed before the customer completes the purchase.
We reserve the right to change prices at any time. A price change will not affect an order that has already been accepted.
If an obvious pricing error occurs on our website, we reserve the right to correct the error in accordance with applicable law.
5. Orders
When you place an order through our website, you are submitting an offer to purchase the selected products.
After submitting your order, you will receive an order confirmation by email.
The order confirmation acknowledges that we have received your order. The contract is formed in accordance with the applicable information provided during the checkout process and applicable law.
We reserve the right to refuse or cancel an order in legitimate circumstances, including situations involving:
- suspected fraud,
- incorrect pricing,
- product availability issues,
- technical errors, or
- inaccurate customer information.
If we cancel an order after payment has been received, we will refund the amount paid as required by applicable law.
6. Payment
We offer the payment methods displayed during checkout.
Payment must be successfully completed before an order is processed unless another payment arrangement has been explicitly agreed.
You agree to provide accurate billing and payment information.
We may use third-party payment providers to process payments. Their own terms and privacy policies may also apply.
7. Shipping and Delivery
We ship orders to the destinations shown as available during checkout.
Estimated delivery times are provided for guidance and may vary depending on:
- destination,
- shipping carrier,
- order volume,
- holidays,
- weather,
- customs procedures, where applicable, and
- circumstances outside our reasonable control.
You are responsible for providing a complete and accurate shipping address.
If you provide an incorrect address, additional shipping costs or delays may occur.
For further information, please see our Shipping Policy.
EU consumer rules also provide protections concerning delivery timing; where no delivery date has been agreed, EU rules generally provide for delivery within 30 days.
8. Right of Withdrawal
If you are a consumer purchasing online in Germany/EU, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason, subject to applicable statutory exceptions. For goods, the period generally begins when you or a third party designated by you receives the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable withdrawal period.
You may contact us using:
Email: [Your Email]
Address: [Your Return/Business Address]
9. Effects of Withdrawal
If you validly withdraw from a contract, we will reimburse payments received from you in accordance with applicable law.
This generally includes the cost of standard delivery, but not additional costs resulting from your choice of a more expensive delivery method.
Refunds are generally made using the same payment method used for the original transaction unless another method has been agreed and does not create additional costs for you.
We may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first, where permitted by law.
10. Returning Products
If you exercise your statutory right of withdrawal, you must generally return the goods without undue delay and within the applicable legal period.
Unless we have agreed to cover the cost, the customer may be responsible for the direct cost of returning goods where applicable and where this obligation was properly disclosed before purchase.
Return Address:
[Insert Actual Return Address]
Do not publish a supplier or warehouse address unless that location actually accepts customer returns.
11. Condition of Returned Products
Customers may handle products to the extent necessary to determine their nature, characteristics, and functioning, similar to what would generally be possible in a physical shop.
You may be liable for a reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, subject to applicable law.
12. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to certain categories of goods and circumstances defined by law.
Examples can include certain personalised products, rapidly perishable goods, and certain sealed goods that are not suitable for return for health or hygiene reasons after the seal has been removed.
Any applicable exception will be communicated to customers where required.
13. Faulty or Defective Products
Nothing in these Terms limits your statutory consumer rights.
If a product is defective, damaged, or does not conform to the contract, you may have statutory rights to remedies such as repair, replacement, price reduction, or refund, depending on the circumstances and applicable law.
EU consumer rules generally provide a minimum two-year legal guarantee for goods purchased from a trader, subject to applicable national rules and exceptions.
Please contact us as soon as reasonably possible if you receive a damaged or defective product so that we can assist you.
14. Product Use and Safety
Customers are responsible for using products according to their intended purpose and any instructions supplied with the product.
For pet products, always consider the individual needs, size, temperament, and condition of your pet.
Do not use a product in a manner inconsistent with its instructions or intended purpose.
Paw and Roll is not responsible for damage resulting from misuse, improper handling, unauthorised modification, or use contrary to supplied instructions, to the extent permitted by law.
Nothing in this section excludes liability that cannot legally be excluded.
15. Promotions and Discounts
From time to time, Paw and Roll may offer promotional prices, discount codes, bundles, or special offers.
Unless otherwise stated:
- promotions are subject to availability;
- promotional offers may have specific conditions;
- discount codes may not be combined;
- promotions may have an expiration date; and
- promotional terms will be displayed when the offer is presented.
We will not use these terms to restrict mandatory statutory consumer rights.
16. Bundle Offers
Some products may be offered as bundles or multi-product offers.
The exact products, quantities, prices, and applicable discounts will be displayed during the purchasing process.
For example, a bundle may contain a Pet Hair Remover Roller together with a pet grooming product.
The products included in each bundle will be clearly identified before purchase.
17. Website Use
You agree not to:
- use the website for unlawful purposes;
- attempt to gain unauthorised access to our systems;
- interfere with the operation of the website;
- introduce malicious software;
- copy or misuse website content without permission;
- submit fraudulent orders; or
- engage in activity that could damage Paw and Roll or its customers.
We may restrict or terminate access to the website where permitted by law if these rules are violated.
18. Intellectual Property
Unless otherwise stated, the content on this website, including:
- logos,
- brand names,
- photographs,
- graphics,
- product descriptions,
- designs,
- text,
- videos, and
- website layout
is owned by or licensed to Paw and Roll and may be protected by intellectual property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission, except where permitted by law.
19. Third-Party Services
Our website may use third-party services such as:
- payment providers,
- shipping companies,
- analytics services,
- email providers,
- advertising platforms, and
- Shopify or other technology providers.
Those third parties may have their own terms and privacy policies.
We are not responsible for services operated independently by third parties except where required by applicable law.
20. Website Availability
We aim to keep our website available and functioning properly.
However, we cannot guarantee that the website will always be:
- available,
- uninterrupted,
- error-free, or
- free from technical problems.
Temporary interruptions may occur because of maintenance, technical issues, security incidents, or circumstances beyond our reasonable control.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Paw and Roll shall not be liable for indirect or consequential losses arising from the use of our website or products.
However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms limits liability for:
- intentional misconduct;
- gross negligence where liability cannot legally be excluded;
- death or personal injury where liability cannot legally be excluded;
- mandatory consumer rights; or
- other liability that cannot legally be limited or excluded.
22. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
Please review the Privacy Policy before using our website or placing an order.
23. Changes to These Terms
We may update these Terms of Service from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page.
The version applicable to your purchase will be the version that applies at the relevant time, subject to mandatory statutory rights.
24. Governing Law
These Terms are governed by the laws applicable to the transaction, subject to mandatory consumer protection laws that apply to you.
Nothing in these Terms is intended to deprive consumers of mandatory rights provided under applicable German or EU law.
25. Consumer Dispute Resolution
If you have a complaint, please contact us first so that we can try to resolve the issue directly.
Email: [Your Customer Support Email]
Where applicable, consumers may also have access to statutory dispute-resolution mechanisms or consumer protection authorities.
26. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
The invalid provision will be replaced or interpreted in a manner that most closely reflects its intended purpose while complying with applicable law.
27. Entire Agreement
These Terms, together with the applicable policies and information displayed on our website, form the terms governing your use of our website and purchases from Paw and Roll, subject to mandatory statutory rights.
28. Contact
If you have any questions about these Terms, your order, or our products, please contact us:
Paw and Roll
Email: admin.pawandroll@gmail.com